The Company

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

The Team

We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.

The Role

We are looking for a Product Operations Manager to support our Company’s product development teams. You will make an immediate impact through your expertise in executing complex, cross-functional product operations to enable core technologies and functionality critical to our business. You will be responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You will manage our Dogfood, Alpha, Beta, and General Audience releases including managing waitlists, communicating with users, consolidating feedback and bugs, and driving value by identifying customer pain points and suggesting solutions. You will be at the forefront of launching new and innovative privacy and security features for Cape. This role reports to our Head of Consumer Growth.

Here are some ways you’ll make an impact

• Coordinate product launches, manage user feedback and tested groups and present findings and recommendations to product and engineering teams on new features, critical bugs, and prioritization

• Build and maintain critical systems, including 3rd party software, that automate our product operations, including handling of customer inquiries

• Manage operational cadence for the Product organization, working closely with leaders to create effective work processes

• Seek out and identify change management opportunities that increase program velocity and which affect multiple teams

• Improve the product offering and progress towards key KPIs by identifying key insights based on your learnings from your interaction with users and understanding of the product to drive innovation in privacy and security features that matter

• Oversee end-to-end activities for product development initiatives, ensuring clear goals, timelines, and deliverables are defined. Navigate competing product and technical priorities to meet delivery timelines. Experience identifying options and trade-offs and achieving consensus at all levels for the recommended approach

• Define/manage a program portfolio solving problems that target high business impact for the organization and product area across business units and cross-functional teams

You have:

• Track record of successfully working as an adaptable team player in a very cross-functional, fast-paced environment and leading complex strategic initiatives

• Business Acumen: Ability to interpret and act on prioritization based on business objectives and identify missed opportunities to drive impact

• Flexibility / adaptability: adjusts quickly to changing priorities, conditions, and challenges. Copes effectively with complexity and change. Is comfortable navigating ambiguity. Can handle business changes with ease and with a lack of frustration or feeling of defeat. Feels comfortable dealing with limited unknowns in an area they are well versed in

• Data Driven/Analytic Reasoning: The ability to interpret information to make business decisions and recommendations. Uses a data-centric approach to allocate resources and meet KPIs

• Leadership and Navigation: ability to consult with, persuade, and influence key stakeholders and contribute to initiatives and processes in their org; cultivates, builds and maintains good relationships with cross-functional peers and leaders

• Experience in Agile methodologies and other project management frameworks, including managing execution, backlogs, end-to-end program plans and with Agile Software, lean methodology, and JIRA

• Experience working with product engineering teams and security to build and deliver end-to-end customer-focused products with technical knowledge of the underlying platforms

• Experience with managing product launch processes across cross-functional teams.

• Bachelor's degree in a relevant field, or equivalent practical experience

• 3 years of experience in program management, product operations, or equivalent field

Bonus Points: (Some nice to haves for this role)

• Prior experience supporting customer service and/or operations

• Prior experience supporting consumer products

• Prior experience in a startup environment

Our Culture

• We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.

• We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.

• We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.

• We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).

• We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.

How to apply

Click the link below to apply.

We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.