✨ About The Role
- Responsible for driving incremental revenue and value for existing Stord Customer relationships
- Focus on driving incremental revenue via upsell and cross-sell opportunities at existing customers
- Collaborate with various departments to understand products, share customer feedback, and improve customer operations
- Own key processes such as strategic account planning, customer value metrics, and customer discovery sessions
- Analyze data related to client performance, identify trends, and make recommendations for improvements
âš¡ Requirements
- 10+ years of experience in strategic relationship management roles, ideally in an e-commerce Supply Chain or Fulfillment company with technology supporting mid-market and enterprise clients
- Proven strategic relationship management and selling skills
- Deep knowledge of retail e-commerce, fulfillment, and technology solutions
- Customer obsession with a bias for action and critical thinking skills
- Excellent communication, interpersonal, and organizational skills